The following policies must be adhered to in order to receive credit for returned items... Items may be returned for a refund within 30 days of the date that we originally shipped the item provided they are still in the original box and in new condition. We will not refund the purchase price of footwear which is not in new condition (new condition does not include footwear that has been worn outside, has footprints imprinted on the footbed, has dirty soles, etc). If we receive a return which includes footwear that is not in new condition, that item(s) will be returned to the customer's original shipping address with appropriate shipping charges billed to the credit card originally used to purchase the shoes. ------------------------------------------------------- If an item is defective, you may return it to us and request a refund. When we receive an item which is claimed to be defective, we will return it to the manufacturer with an explanation of the problem. If the manufacturer determines that the item is indeed defective and not simply a result of normal wear, then (and only then) will we credit a customer for the purchase price of the item. ------------------------------------------------------- If you receive an item and decide that you would like a different size, color, or style, simply return the unwanted item for credit and place a new order on our website. This provides faster delivery and more reliable customer service as the "exchange" process will be automated. ------------------------------------------------------- Please use a separate shipping box to return your shoes. A 25% restocking fee will be charged for shoeboxes with shipping tape, address labels, or postage attached. Please indicate the reason for your return and the receipt number on the return form we provide with your shipment. If your item was shipped to you direct from the manufacturer, please contact us via email at sales@shoobedoo.com for instructions on how to return the item. For your protection, please use UPS or Insured Parcel Post for shipment. Please note that we do not refund shipping charges for returned items. If you need to return an item due to an error in shipment on our part, we will refund shipping charges up to $7.00. If you have specific questions about your return, please email us. Shoo be Doo Attn: Returns Dept. 213 S. Main St. Goshen, IN 46526 |
